OUR POLICIES
POLICIES
- Please be aware that a valid credit card number is required to reserve your appointment. We understand that unavoidable circumstances come up and you need to change your schedule. We kindly ask that you give us 24 hours notice if you need to cancel or reschedule your appointment.
- Cancellations made less than 24 hours before your appointment may incur a charge of 25% of the scheduled service. A late or missed appointment may incur a charge of 25% of the scheduled service. “No call, no shows” will be charged 50% of the scheduled service.
- Cancellations and “no shows” leave gaps in our schedules and cannot be filled without timely notice. This notification courtesy enables us to schedule another client and in turn maintain a higher availability of services for you as well as others.
- Due to schedule commitments to other clients’ schedules we may have to reschedule any appointment for which you are more than 15 minutes late.
- We always hope to satisfy our clients 100%, but if for any reason you are not happy with your outcome, re-do’s must be scheduled within a week of service.
- American Express charges will incur a 5% surcharge.
- Gratuity are cash and Venmo only.
